Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account and contact details: name, email address, phone number, billing/shipping address, company name.
• Purchase information: order history, products purchased, purchase codes/license keys.
• Payment information: processed through third-party payment processors (e.g., PayPal, Stripe, or marketplace platforms such as Envato/ThemeForest). We do not directly store full credit card numbers on our servers.
• Support communications: messages, tickets, files, or screenshots you submit through our support desk, contact forms, or email when requesting help.
• Account credentials: username and password if you register an account on our site.

1.2 Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring/exit pages, links clicked, and browser/device information (browser type, operating system, IP address, device identifiers).
• Cookies and similar technologies: used to operate the site, remember preferences, and analyze traffic (see Section 5).
• Analytics data: collected through tools such as Google Analytics to understand how visitors use our site and marketing campaigns.

1.3 Information from Third Parties

If you purchase our products through a third-party marketplace (such as Envato/ThemeForest), that marketplace may share limited purchase-verification information with us (e.g., purchase code, license status) so we can provide support and updates.

2. How We Use Your Information

We use collected information to:

• Process orders, issue licenses/purchase codes, and deliver digital products and updates.
• Provide customer support, respond to inquiries, and troubleshoot issues.
• Send transactional communications (order confirmations, update notices, support responses).
• Send marketing communications, newsletters, or promotional offers (only where you have opted in, and you may unsubscribe at any time).
• Improve our website, themes, plugins, and services based on usage patterns and feedback.
• Detect, prevent, and address fraud, unauthorized license use, or security issues.
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: payment processors, hosting providers, email/marketing platforms, analytics providers, and customer support tools, solely to help us operate our business.
• Marketplaces: if you purchased through Envato/ThemeForest or a similar platform, relevant order/support data may be exchanged with that platform as needed to verify licenses and provide support.
• Legal and safety reasons: where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of RSTheme, our users, or others.
• Business transfers: if RSTheme is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided where required.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining purchase/license records for support and update eligibility, complying with legal, accounting, or reporting requirements, and resolving disputes. When no longer needed, we take reasonable steps to delete or anonymize the information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep the website functioning properly (essential cookies).
• Remember preferences and settings.
• Analyze site traffic and usage trends (analytics cookies, e.g., Google Analytics).
• Support marketing and remarketing efforts, where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will request your consent before placing non-essential cookies.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and contractual retention needs (e.g., license/support records).
• Object to or restrict certain processing, including marketing communications.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

EU/UK/EEA visitors (GDPR)

You have the rights described above under the General Data Protection Regulation and may lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA)

You have the right to know what personal information is collected, request deletion, and opt out of the “sale” or “sharing” of personal information (RSTheme does not sell personal information).

To exercise any of these rights, contact us using the details in Section 10.

7. Data Security

We implement reasonable technical and organizational measures (such as encryption in transit, access controls, and secure hosting) to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

RSTheme is based in Bangladesh, and our service providers may process data in other countries. Where we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

9. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.