Return, Refund & Service Cancellation Policy
RSTheme is a registered and reputable organization with over 10 years of experience in the web development industry. We have served clients worldwide, ensuring transparent and professional service standards.
General Terms
This policy applies to all products and services offered by RSTheme.
By purchasing any product or service from us, you acknowledge that you have read, understood, and agreed to this Return, Refund & Service Cancellation Policy.
Interpretation and Definitions
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to RSTheme.
Goods refer to the digital products (such as WordPress themes, plugins, or templates) listed for sale on our website.
Services refer to any custom development, installation, design, or related professional work provided by RSTheme.
Orders mean a request by You to purchase Goods or Services from Us.
Website refers to RSTheme, accessible at https://rstheme.com
You means the individual or company accessing or purchasing from Us.
RSTheme is a recognized author at Envato Market, and many of our product-related terms align closely with the Envato Refund Policy.
Refund Policy for Products
You are eligible for a refund in the following cases:
- You purchased a product by mistake and have not downloaded any files.
- The product is non-functional or not working as described.
- You have contacted our support (via mail or forum) and received no response or solution within 3 business days, excluding Saturday & Sunday.
To request a refund, please open a support ticket or contact us at support@rstheme.com within 10 days of your purchase.
Refund not accepted if:
- You change your mind or decide not to use the product after purchase.
- You downloaded the item after purchase, even if you didn’t use it.
- You cannot provide a valid reason or evidence for the issue.
- Our team has offered a working solution and you refuse to cooperate or continue support.
RSTheme offers a 30-day money-back guarantee, but refund requests must be made within 10 days of the purchase date.
Refunds are processed within 7–14 business days after approval.
Refund & Cancellation Policy for Services
We take pride in our service quality and aim for full client satisfaction. However, certain conditions apply:
Client Cancellations:
- You may cancel a service before work begins for a full refund.
- If cancellation occurs after work has started, a partial refund may be issued based on completed work and time spent.
- Once a service or project is fully delivered or completed, it becomes non-refundable.
RSTheme-Initiated Cancellations:
RSTheme reserves the right to cancel any ongoing or future service in the following cases:
- Violation of our terms, agreements, or communication guidelines.
- Rude, abusive, or inappropriate behavior toward our staff or team members.
- Unlawful, unethical, or prohibited requests.
In such cases, RSTheme may issue a partial or full refund depending on the project’s progress and payment status.
We maintain a zero-tolerance policy for misbehavior or disrespectful communication.
Processing Time
All approved refunds will be processed within 7–14 business days, depending on your payment method or bank policy.
Contact Us
If you have any questions or concerns regarding this Return, Refund & Service Cancellation Policy, please contact us at:
📧 Email: support@rstheme.com
🌐 Website: https://rstheme.com/